1. Order Processing
- Orders are processed Monday–Friday, 9 AM–5 PM (no weekends or public holidays).
- Orders placed before 4:00 PM PKT will be processed on the same business day; orders after that will be processed on the next business day.
2. Shipping Destinations
- We currently ship nationwide within Pakistan.
- We do not ship to P.O. Boxes or military addresses at this time.
3. Shipping Options & Costs
| Service | Delivery Time (after dispatch) | Cost (PKR) |
| Standard Delivery | 3–6 business days | 200 |
| Express Delivery | 1–3 business days | 400 |
| Free Standard Shipping | 3–6 business days | Free over PKR 5,000 |
4. Order Tracking
- A tracking number will be emailed once your order ships.
- You can track your shipment via our website or the courier portal.
- Delivery times are estimates only and not guaranteed (see Section 6).
5. Order Changes & Cancellations
- You can modify or cancel your order for free within 1 hour of placing it.
- After 1 hour (or once shipping begins), changes/cancellations may incur a PKR 200 fee or not be permitted.
6. Delays & Lost Shipments
- Delivery times are approximate; delays may occur due to:
- Courier delays (e.g. weather, high volume)
- Supply chain issues
- Public holidays
- If your package is lost in transit, please contact our support within 10 days of dispatch to report, investigate, and arrange a reshipment or refund.
7. Damage & Missing Items
- Save all packaging and provide photos if possible. We’ll help resolve ASAP.
- Inspect your package before opening, and check for any damage or missing items.
- If issues are found, contact us immediately, or within 48 hours of delivery.
